About TrackMan Golf

Trackman Support

Peace of mind starts here.

Do you have questions about your TrackMan? Do you need to talk to a specialist, or do you just want to know how to set-up your new TrackMan unit? Below you'll a find lot of answers. From how-to tutorials and Frequently Asked Questions, to subscription renewals and system requirements. 

Explore and learn more about your TrackMan.

Tutorials

Subscriptions

FAQ

Tech Specs

Downloads

Contact Support

Software Subscription & Hardware Maintenance

TRACKMAN SOFTWARE

Stay current, remain efficient!

When you purchased your TrackMan radar, a current 1-year software subscription came along with it. Some of the features in your TPS or iOS are permanent, others are subject to a yearly subscription.

Being current means you have unlimited access to all the latest software features, as well as the essential communication tools. Being current means you can share your screen casts, videos and reports with your clients. Being current means you have access the amazing Tour Swing Library, containing swings  from the world's best players.

Finally, being current means you have unlimited phone support at no additional cost. 

TRACKMAN HARDWARE

Protect your investment!

While the TrackMan system has proven highly reliable, it's still a very sophisticated system. It includes electronics, mircowave component, battery, camera and motors.

At some point, your system might experience a hardware failure. Some of these components are very expensive to repair. This may impact your business operations and budget.

TrackMan's Hardware Maintenance Program removes this concern and offers peace of mind. Prioritized Repairs service puts your system first in line.

Protect your investment with TrackMan's Hardware Plan.

    • SOFTWARE SUBSCRIPTIONprice
    • 1 year$1000 / €700
    • 3 years$2000 / €1400
    • HARDWARE MAINTENANCEprice
    • 1 year$1000 / €700
    • 3 years$2000 / €1400
    • SOFTWARE & HARDWAREprice
    • 1 year$2000 / €1400
    • 3 years$4000 / €2800

Renewing with Credit Card

Go to the TrackMan Webshop shop.trackmangolf.com, select the Hardware or Software product, and check out.

Please note

# You may expect up to 48 hours delay from payment till update is effective.

# Purchase of additional software and hardware year(s) are added to the current expiration dates.


Renewing by wire transfer

Customers in Europe, Asia and Middle East

Please enter your serial no. in the transfer information.

 

Nordea Bank Denmark
PO Box 850, Dk-0900 Copenhagen
Denmark

Branch 2191, Account no. 6266574906 
IBAN DK5420006266574906
SWIFT: NDEADKKK



TrackMan A/S

Stubbeled 2

DK-2950 Vedbaek, Denmark

Customers in United States

Please enter your serial no. in the transfer information.

Bank Of America
One Atlantic St.
Stamford, CT 06901

Acct no. 385018033522
Routing no. 026009593
SWIFT: BOFAUSN3


Checks to "TrackMan Inc" should be mailed to:


TrackMan Inc

16445 N. 91st St. Ste. 104

Scottsdale, AZ 852604, USA

Frequently Asked Questions

Solutions to the most common issues experienced by our customers is available in our Help Center.

Always make sure you have the lastest TPS installed (it's free)

Download available here

Systems Requirements for PC

Recommended computer specifications for running Trackman Performance Studio and Virtual Golf

TRACKMAN PERFORMANCE STUDIO

Shot analysis, Video analysis, Test Center etc.

RECOMMENDED PC SPECS

  • Windows 10 (64 bit)
  • 16 GB RAM
  • i5 / i7 2.5Ghz Processor
  • SSD
    • 128 GB (Without video recording)
    • 500 GB (With video recording)

*Increased specification may be needed depending on number of external cameras

VIRTUAL GOLF

Course play and on-course practice

RECOMMENDED PC SPECS

  • Windows 10 (64-bit)
  • 8 GB RAM
  • i5 4GHz Processor
  • Nvidia 1070 8GB GDDR
  • SSD Hard drive

* Virtual Golf works only with TM4 and requires up-to-date software license

Mac user?  To use the TPS software on a Mac, you can either run Microsoft Windows on a BootCamp parted disk, or as a virtual machine. See the Apple instructions here for how to install BootCamp.
The Virtual Machine instructions are available here.

Note: TrackMan 2 only works with native USB 2.0 controllers, and not compatible with any USB 3.0 ports.

Cameras for TPS

The Current List of Compatible Cameras for use with TrackMan TPS

WIRELESS CAMERA

iPhone SE through XS @ 240 fps

iPhone 5s, iPod 6th Gen., iPad Air 2 @ 120fps


(Compatible with wireless TM4/TM3e radars only)

USB CAMERA

UI-3160CP (USB 3.0) *

UI-3130LE (USB 3.0) *

Ximea MQ022 (USB 3.0) **

Ximea MQ003 (USB 3.0) **

Microsoft LifeCam Studio webcam

Live video feature available for iOS cameras and all wired cameras (except for Casio)


*  You will need USB3 cables from IDS and a specific USB-interface card as per IDS recommendations (link) 

** Please contact support@trackmangolf.com before purchasing any Ximea camera.

Downloads

Download the latest Software for your TrackMan radar.

» Download the latest TPS software here

» Download the latest TM4 firmware here

» Download the latest TM3e firmware here

Contact a TrackMan Specialist

Get help from a specialist.

Please make sure to have your radar's serial number ready (S/N), and an active internet connection (if possible).

ASIA, MIDDLE EAST AND EUROPE

Monday to Friday 08.30 - 19.30 (CET/CEST)

*Note: 16.30-19.30 is covered by the US team

+45 45 74 47 42

support@trackmangolf.com

USA

Monday to Saturday 7 AM - 4 PM

All time based off Scottsdale, Arizona

+1 (810) 225-9855

support@trackmangolf.com

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