TrackMan Support
Peace of mind starts here.
Do you have questions about your TrackMan? Do you need to talk to a specialist, or do you just want to know how to set-up your new TrackMan unit? Below you'll a find lot of answers. From how-to tutorials and Frequently Asked Questions, to subscription renewals and system requirements.
Explore and learn more about your TrackMan.
Tutorials
Subscriptions
FAQ
Tech Specs
Downloads
Contact Support
Tutorials
Short, informative, smart.
Get productive fast. Made by specialists, so you don't waste your time.
Get the essentials in an easy to understand manner.
Installation & Setup
App & Software
SOFTWARE & HARDWARE SUBSCRIPTION
When you purchase a TrackMan unit, it is important that you have time to get familiar with all the amazing benefits the technology has to offer. Some features in the TrackMan Software are permanent, while others are subject to subscription. To make sure you have access to all key features from the start, your purchase includes 1 year of Software & Hardware subscription!
UNLEASH YOUR POTENTIAL
Stay up-to-date with several groundbreaking software updates per year. Subscribing to our software service grants you access to all our latest developments, including the continually growing Golf Course- and Tour Player library. Furthermore, you get access to TrackMan Cloud with unlimited data storage and a suite of communication tools, allowing you to share all your work (screencasts, videos, and reports) directly from your iOS or Windows device.
YOUR BUSINESS IS COVERED
Subscribing to our hardware service ensures that you get a loaner unit in the event of hardware failure. Furthermore, it grants you first-in-line priority and free repair of any defective component, as well as free shipping worldwide.
GET HELP WHEN YOU NEED IT
Hotline access to product specialists that can answer any of your technical questions is naturally included as part of your subscriptions.
RENEW YOUR SUBSCRIPTION AT
BENEFITS OF SUBSCRIPTION
UNLIMITED ACCESS TO ALL FEATURES
-
All Virtual Golf courses
- Several new courses every year
-
Tour Player swing library
- 50+ swings with data and video
- Annually updated
-
TrackMan Cloud
- Report and video upload via email
- Screencast (video and audio) via email
- Data sync (available fall 2019)
- Unlimited video and data storage
-
Event application for on-course tournaments
- Individual player data and video reports
- Sponsor logo branding
HARDWARE REPAIRS
- Free repairs on any defective component
- Loaner unit in the event of hardware failure
- First in line priority
- Free shipping
Hotline access to product specialists is naturally included as part of your subscriptions
- SOFTWARE SUBSCRIPTIONprice
- 1 year$1000 / €700
- 3 years$2000 / €1400
- HARDWARE MAINTENANCEprice
- 1 year$1000 / €700
- 3 years$2000 / €1400
- SOFTWARE & HARDWAREprice
- 1 year$2000 / €1400
- 3 years$4000 / €2800
Renewing with Credit Card
Go to the TrackMan Webshop shop.trackmangolf.com, select the Hardware or Software product, and check out.
Please note
# You may expect up to 48 hours delay from payment till update is effective.
# Purchase of additional software and hardware year(s) will start from day of purchase. If you are already current on subscription, the renewal date(s) will be pushed accordingly.
Renewing by wire transfer
Customers in Europe, Asia and Middle East
Please enter your serial no. in the transfer information.
Nordea Bank Denmark
PO Box 850, Dk-0900 Copenhagen
Denmark
Branch 2191, Account no. 6266574906
IBAN DK5420006266574906
SWIFT: NDEADKKK
TrackMan A/S
Stubbeled 2
DK-2950 Vedbaek, Denmark
Customers in United States
Please enter your serial no. in the transfer information.
Bank Of America
One Atlantic St.
Stamford, CT 06901
Acct no. 385018033522
Routing no. 026009593
SWIFT: BOFAUSN3
Checks to "TrackMan Inc" should be mailed to:
TrackMan Inc
16445 N. 91st St. Ste. 104
Scottsdale, AZ 85260, USA
Frequently Asked Questions
Solutions to the most common issues experienced by our customers is available in our Help Center.
Always make sure you have the lastest TPS installed (it's free)
Systems Requirements
Recommended computer specifications for running Trackman Performance Studio and Virtual Golf
TRACKMAN PERFORMANCE STUDIO
Shot analysis, Video analysis, Test Center etc.
RECOMMENDED PC SPECS
- Windows 10 (64-bit)
- 16 GB RAM
- i5 or i7 2.5Ghz Processor
- SSD
- 128 GB (Without video recording)
- 500 GB (With video recording)
*Increased specification on RAM and Hard Drive may be needed depending on number of external cameras
VIRTUAL GOLF
Course play and on-course practice
RECOMMENDED PC SPECS
- Windows 10 (64-bit)
- 8 GB RAM
- SSD 256 GB
- Desktop CPU & GPU
- i5 Processor
- Nvidia 1070 8GB GDDR / Nvidia RTX 2060 6GB
- Laptop CPU & GPU
- i7 Processor
- Nvidia GTX 2060 6GB
* Virtual Golf works only with TM4 and requires up-to-date software license
The Virtual Machine instructions are available here.
- Note: TrackMan 2 only works with native USB 2.0 controllers, and not compatible with any USB 3.0 ports.
Cameras for TPS
The Current List of Recommended Cameras for use with TrackMan TPS
WIRELESS CAMERA FOR TM4/TM3e
Newer iPhones/iPads @ 240 fps (since iPhone SE)
iPods and older iPhones/iPads @ 120fps
USB 3.0 CAMERA
IDS UI-3060CP * (up to 160 fps)
IDS UI-3040CP * (up to 250 fps)
IDS UI-3160CP *
Microsoft LifeCam Studio webcam (USB 2.0 compatible)
Live video feature available for iOS cameras and all wired cameras (except for Casio)
* You will need USB3 cables from IDS and a specific USB-interface card as per IDS recommendations (link)
Downloads
Download the latest Software for your TrackMan radar.
» Download the latest TPS software here
Contact a TrackMan Specialist
Get help from a specialist.
Please make sure to have your radar's serial number ready (S/N), and an active internet connection (if possible).
ASIA, MIDDLE EAST AND EUROPE
Monday to Friday 08.30 - 19.30 (CET/CEST)
Saturday and Sunday 09.00 - 16.00 (CET/CEST)
