About TrackMan Golf

Trackman Support

Peace of mind starts here.

Do you have questions about your TrackMan? Do you need to talk to a specialist, or do you just want to know how to set-up your new TrackMan unit? Below you'll a find lot of answers. From how-to tutorials and Frequently Asked Questions, to subscription renewals and system requirements. 

Explore and learn more about your TrackMan.

Tutorials

Subscriptions

FAQ

Tech Specs

Downloads

Contact Support

Software Subscription & Hardware Maintenance

TRACKMAN SOFTWARE

When you purchase a TrackMan unit, it is important that you have time to get familiar with all the amazing benefits the technology has to offer. Some features in the TrackMan Software are permanent, while others are subject to subscription. To make sure you have access to all key features from the start, your purchase includes 1 year of Software & Hardware subscription!

STAY UP-TO-DATE WITH OUR LATEST DEVELOPMENTS

Subscribing to our software solutions keeps you up-to-date with our latest developments. In this fast-moving world of technology, we release new software several times per year.

Furthermore, it also grants you full access to our Tour Swing Library, all Indoor Virtual Golf Courses and our suite of communication tools, allowing you to upload and share all your work (screencasts, videos, and reports) directly from your iPad or PC.

GET HELP WHEN YOU NEED IT

The software subscription also gives you hotline access to product specialist that can answer any of your questions as well as helping you with IT related situations.

TRACKMAN HARDWARE

Protect your investment!

While the TrackMan system has proven highly reliable, it's still a very sophisticated system. It includes electronics, microwave component, battery, camera and motors.

At some point, your system might experience a hardware failure. Some of these components are very expensive to repair. This may impact your business operations and budget.

The Hardware maintenance subscription will grant first-in-line priority and free repair of any defective component, as well as a loaner unit* in the event of hardware failure. Free shipping is included both ways.

* Subject to regional availability

UNLIMITED ACCESS TO ALL FEATURES

  • Access to all courses in Virtual Golf
  • Access to Tour Player library
  • Event Module
  • Online sharing/communication tools:
    - Report and Video Upload
    - Screencasts
  • Manual video recording capability
  • API for selected 3rd party applications
  • Hotline access to software specialists

HARDWARE REPAIRS

  • Free repairs on any defective component
  • Loaner unit in the event of hardware failure*
  • First in line priority
  • Free shipping

* Subject to regional availablity

    • SOFTWARE SUBSCRIPTIONprice
    • 1 year$1000 / €700
    • 3 years$2000 / €1400
    • HARDWARE MAINTENANCEprice
    • 1 year$1000 / €700
    • 3 years$2000 / €1400
    • SOFTWARE & HARDWAREprice
    • 1 year$2000 / €1400
    • 3 years$4000 / €2800

Renewing with Credit Card

Go to the TrackMan Webshop shop.trackmangolf.com, select the Hardware or Software product, and check out.

Please note

# You may expect up to 48 hours delay from payment till update is effective.

# Purchase of additional software and hardware year(s) will start from day of purchase. If you are already current on subscription, the renewal date(s) will be pushed accordingly.


Renewing by wire transfer

Customers in Europe, Asia and Middle East

Please enter your serial no. in the transfer information.

 

Nordea Bank Denmark
PO Box 850, Dk-0900 Copenhagen
Denmark

Branch 2191, Account no. 6266574906 
IBAN DK5420006266574906
SWIFT: NDEADKKK



TrackMan A/S

Stubbeled 2

DK-2950 Vedbaek, Denmark

Customers in United States

Please enter your serial no. in the transfer information.

Bank Of America
One Atlantic St.
Stamford, CT 06901

Acct no. 385018033522
Routing no. 026009593
SWIFT: BOFAUSN3


Checks to "TrackMan Inc" should be mailed to:


TrackMan Inc

16445 N. 91st St. Ste. 104

Scottsdale, AZ 85260, USA

Frequently Asked Questions

Solutions to the most common issues experienced by our customers is available in our Help Center.

Always make sure you have the lastest TPS installed (it's free)

Download available here

Systems Requirements for PC

Recommended computer specifications for running Trackman Performance Studio and Virtual Golf

TRACKMAN PERFORMANCE STUDIO

Shot analysis, Video analysis, Test Center etc.

RECOMMENDED PC SPECS

  • Windows 10 (64 bit)
  • 16 GB RAM
  • i5 / i7 2.5Ghz Processor
  • SSD
    • 128 GB (Without video recording)
    • 500 GB (With video recording)

*Increased specification may be needed depending on number of external cameras

VIRTUAL GOLF

Course play and on-course practice

RECOMMENDED PC SPECS

  • Windows 10 (64-bit)
  • 8 GB RAM
  • i5 Processor
  • Nvidia 1070 8GB GDDR
  • SSD Hard drive

* Virtual Golf works only with TM4 and requires up-to-date software license

Mac user?  To use the TPS software on a Mac, you can either run Microsoft Windows on a BootCamp parted disk, or as a virtual machine. See the Apple instructions here for how to install BootCamp.
The Virtual Machine instructions are available here.
Note: Using TPS on an OSX device is not supported by TrackMan Support, all information above is a workaround that may provide the option to use Windows/TPS on your OSX device.

Note: TrackMan 2 only works with native USB 2.0 controllers, and not compatible with any USB 3.0 ports.

Cameras for TPS

The Current List of Compatible Cameras for use with TrackMan TPS

WIRELESS CAMERA FOR TM4/TM3e

iPhone SE - XS Max @ 240 fps

iPhone 5s, iPod 6th Gen., iPad Air 2 @ 120fps

USB 3.0 CAMERA

IDS UI-3060CP (Fully supported in upcoming TPS 6.4) *

IDS UI-3160CP *

IDS UI-3130LE *

Ximea MQ022 **

Ximea MQ003 **

Microsoft LifeCam Studio webcam (USB 2.0 compatible)

Live video feature available for iOS cameras and all wired cameras (except for Casio)


*  You will need USB3 cables from IDS and a specific USB-interface card as per IDS recommendations (link) 

** Please contact support@trackmangolf.com before purchasing any Ximea camera.

Contact a TrackMan Specialist

Get help from a specialist.

Please make sure to have your radar's serial number ready (S/N), and an active internet connection (if possible).

ASIA, MIDDLE EAST AND EUROPE

Monday to Friday 08.30 - 19.30 (CET/CEST)

*Note: 16.30-19.30 is covered by the US team

+45 45 74 47 42

support@trackmangolf.com

USA

Monday to Friday 7 AM - 5 PM

Saturday and Sunday 8 AM - 4 PM

Times are Arizona (MST) timezone

+1 (810) 225-9855

support@trackmangolf.com