Here is a guide on how you can solve this; http://mytrackman.com/support/software/support-faq#windowsdefender

The password is: password

All with small letters.

Connect the TM4 via WiFi or through an Ethernet cable. Please note that the USB cable is for debugging/support only.

How to find your username:
1. Go to mytrackman.com
2. Log in
3. Click on your name in the top right corner
4. Click "My profile"
5. Above the big profile picture, you'll see your username.

Reset password:
If you do not know it, go to mytrackman.com and click on 'log-in', then 'forgot username/password'. Check your email inbox for an email to reset your password. If you don's find it, check your spam folder.

1) Have you successfully used this camera with TPS before?
* If yes, great. Please proceed to number 2. 
* If not, please make sure the firmware on the camera is updated to 2.0. Instructions on how to do this is on your computer, in the folder C:\Program Files (x86)\TrackMan Performance Studio\Casio

2) Make sure the camera is set to PC control in the USB settings on the camera. If you don't have the PC Control option, please update the firmware in the Casio by reading the pdf located in C:\Program Files (x86)\TrackMan Performance Studio\Casio

Still not working?

3) Remove all files on the memory card and the internal memory. 
1. Set the camera to Mass Storage in the USB settings on the camera
2. Connect it to the computer
3. Remove all files
4. Disconnect from the computer
5. Remove the memory card
6. Connect to computer again
7. Remove all files
8. Disconnect from computer
9. Put the memory card back in
10. Change the USB settings on the camera back to PC Control
11. Open TPS and try the camera again.

Open the rear flap to turn the power on/off. Make sure to give it a little extra downward push until you hear a sounding click. See the legs in action here: Video

*Updating your software requires you to be current with Software subscription. If you are not current, you can renew on this page in the section above.

Once the file is complete, please right click on the file and select extract all. Click next. Once extracted, open the file and run the setup (or setup.exe). This will take you through how to install the latest Intel USB driver. Click yes to make changes on the hardware configuration. Once complete, restart your computer and re-install TPS.

Download link:
http://downloadmirror.intel.com/21129/eng/Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.zip

Fix for TM4 & TM3e (wireless radars) 

• Pull the legs out
• Power the radar ON and wait until it's ready. (Do not have the radar armed in Shot Analysis when doing the next steps steps.)
• Hold it vertically, in mid-air (not tilted – legs pointing down). That should make the legs extend. Allow a minute or two for full extension.
• Turn Power off, and put the legs back in again.
• Restart as usual.

If it doesn't work or the legs are stuck, try this:

• Try to pull the legs out
• Hold power button down for 10 seconds
• This boots it into safe mode and will allow the unit to level (top light will blink green/red)
• Leave it on the ground for a minute
• Once level, turn power off
• Wait 10 seconds and push the power button normally to restart as usual
  

Fix for TM2 & TM3 (with USB cable)

• Connect the TrackMan to your PC as normal (legs pulled out, etc.)
• Lift it in the air and tilt it forth and back. Listen for any mechanical sound. Replace it on the ground

Still not working?

• Open the Software
• Navigate to the LIVE or Hitting page
• Place the TrackMan face down on the ground (orange part facing the ground)
• This will make the legs come forward (out)
• Allow the legs to get longer than 3", which can take up to 5 minutes
• Once both legs are longer than 3", flip it back to upright position where it will level out properly
• Should this not work, please try another USB cable, as this is the first sign that the USB cable is broken
• It's a very generic cable, often used between a pc and a printer. Can easily be replaced.  
• The TrackMan USB cable has a screw cap, but that cap is NOT mandatory for use. It just protects against water.

Still not working?

• Try another USB port on the pc and repeat the above steps.
  

Still not working?

• Open the Software
• Navigate to the LIVE or Hitting page
• Place the TrackMan face down on the ground (orange part facing the ground)
  
• As the mechanic sounds, try to help the leg out with a very gentle pull (Please be careful!).

If none of this helps your radar to level, please contact support.

The latest version (available at http://mytrackman.com/support/software) is fully compatible with Windows 10.

To create a site on our locator, please use this link: http://mytrackman.com/create-facility

In order to fix the issue, you will have to do the following;

1. Open F-Secure settings - Quarantine - Remove the files in the list
2. In F-Secure settings - Exclude the following folders:

• C:\Program Files (x86)\TrackMan Performance Studio
• C:\ProgramData\TrackMan
• C:\Users\*USERNAME*\AppData\Local\TrackMan
• C:\Users\*USERNAME*\AppData\Roaming\TrackMan

1. Setup of radar not optimal: Make sure the ball is hit from within the blue box and the distance from radar to ball is within our requirements.
2. Impact is too close or too far away from the TrackMan (Optimal distance is 7-9')
3. Impact is too far right or left of the TrackMan. Watch the video on radar placement in the Tutorial section, if you have doubt about this.
4. You are hitting off turf and the divot is causing excess radar noise. Try hitting of a golf mat instead (it's very common to do so)
5. Swing direction far left (right handed player)
6. The club is a short iron. When hitting short irons, the smash factor becomes closer to 1.0, which means the club and ball are traveling away from the radar at similar speeds, which makes it harder to capture (pure) club numbers.
7. The shot was a mishit, producing a low smash factor
8. For indoor usage only: Metallic dot not used correctly

Contact us at support if you need further assistance.

We have also created a separate list of steps if it is easier to follow (Setup document available for download here), and it goes through the above steps as well. 

Contact support if you need assistance.

Restart your PC and try again. If that doesn't work then check for Windows updates and restart the PC until it is up to date. Now you should be able to install TPS.

Try and reset the TPS to factory defaults

Exit tps
Go to windows, start menu
Type: Diagnostics (open the software called Diagnostics)
Click reset to factory defaults
Click no to the popup
Close this and open TPS

If this is not helping, make sure to renew the WiFi connection or change the cable and/or port for the connection.

1. Using the latest firmware, even though the unit has a red light on boot, the time will be updated by the built-in GPS. Or syncing the time with your device, as soon as your start shot analysis. This will only work outdoors with the iPad, but can work both indoors and outdoors with the computer software.

2. You can update the time manually on the unit by doing the following (will make the radar work fine in all scenarios): 

Open a web browser (and go to the following page: 

- If you are connected to the radar via wifi: http://172.30.20.1
- If you are connected to the radar via usb: http://169.254.0.1

Click Log In
Click Administration
Click Reboot
Put a checkmark in UPDATE SYSTEM TIME
Click OK
Now the red light should be gone


3. The permanent fix is to send the unit to our HQ in Denmark for a repair.

Please contact support@trackman.com for more information.